Return & Delivery Policy

Return/Refund Policy

Our policy lasts for 3 Days from the date of purchase. If 3 Days have gone by since your purchase, you shall not be offered refund or an exchange.

• In order to be eligible for a return, the product must be unused and should be in the same condition that you received it. It must also be in the original packaging.
• A refund is applicable only for the following reasons specified:

–          Complete shipment arrives broken or damaged

–          Product does not match with the key features in online description

–          Product is sent in the wrong style or quantity

–          Partial shipment arrives damaged or broken

• Any hidden penalty fees, surcharges or return shipping fees will not be charged.
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are certain instances where only partial refunds are granted. Contact us for further information.
• Change of mind is not allowed in any circumstances.

Delivery Policy

We offer the following delivery options:

• Pay by Cash or Credit / Debit Card Up on Delivery.
• Payment through Credit / Debit Card.

Kindly note that deliveries are not made on public holidays. Time slot cannot be specified with any of our delivery options. Please refer to the Terms and Conditions of Sales for further information.

DELIVERY CHARGES AND ESTIMATED DELIVERY TIMES

Delivery Policy

Male’ | Hulhumale’ | Villingili Delivery

Same-day delivery for orders placed before 06.00 p.m. (next-day delivery for orders placed after 06.00 p.m.)

For purchases over MRF 100, delivery is free to any address in Male & Hulhumale

Male’ City MRF 10.00 per delivery and Hulhumale’ and Hulhumale’ Phase 2 MRF 15.00 per delivery

MRF 5.00 for Island Ferry Delivery

Next-day delivery or based on shipping dates provided by the customer

Free Delivery to any specified boat for purchases above MRF 100

Shop Collection

Free service for all ICM4 Online customers

Proof of Delivery

All deliveries require a signature upon receipt. Anyone who signs for the delivery at the address shall be presumed authorised to act as the recipient for the item. The delivery centre shall verify the delivery via phone call to the specified phone number before the item is dispatched. If you are unsure that you will be at the delivery address at the time of delivery, it is recommended that you nominate a work address or an available family member as the recipient. ICM4ONLINE.COM shall not be responsible for the loss or damage to a product once the delivery has been confirmed with a confirmed third-party signature.

Personal Pickup

All items ordered on ICM4ONLINE.COM Online can be picked up at the ICM4 Hulhumale’ stores

A shopping confirmation number and ID card will be required

Delivery issues

In case of any delays or problems with the delivery of your package, please contact ICM4ONLINE.COM Customer Service Hotline +960 997 2222 .

To return damaged items, please refer to the icm4online.com Online return policy.